Privacy policy

Customer data is used to run the store and fulfill orders.

This policy explains the information Northbound Gear collects, why it is used, and the service providers involved in checkout, fulfillment, support, and store operations.

Data scope

Order and support data

We collect the information needed to sell, ship, and support outdoor gear orders.

Payments

Provider handled

Payment details are processed by payment providers and are not stored as full card numbers.

Controls

Request support

Customers can contact support for account, order, or privacy questions.

01

Information we collect

We collect information customers provide directly and information generated when the store is used.

  • Contact details such as name, email, phone number, shipping address, and billing address.
  • Order details such as products, quantities, prices, discounts, payment status, fulfillment status, returns, and support messages.
  • Account details such as login identity, saved addresses, and order history.
  • Device and usage data such as pages viewed, browser data, approximate location, cookies, and analytics events.
02

How information is used

Customer data is used to operate the store, reduce fraud, improve the experience, and meet business obligations.

  • Process checkout, payment authorization, tax calculation, shipping, returns, refunds, and customer support.
  • Send transactional emails such as order confirmations, shipping updates, and account verification messages.
  • Maintain security, diagnose errors, monitor service quality, and prevent abuse.
  • Measure store performance and improve product discovery, merchandising, and checkout.
03

Service providers

We may share necessary information with providers that help operate the store.

  • Payment processors, tax tools, shipping carriers, email delivery providers, hosting services, analytics tools, fraud-prevention services, and customer-support tools.
  • Providers receive only the information needed to perform their services and are expected to protect that information under their own controls.
04

Cookies and analytics

The storefront may use cookies and similar technologies to keep carts working, support account sessions, measure traffic, and understand checkout behavior.

  • Required cookies support carts, checkout, authentication, localization, and security.
  • Analytics tools may record page views, product views, cart events, checkout starts, and purchases.
  • Browser or platform controls may allow customers to limit some tracking technologies.
05

Retention and security

Records are retained as needed for fulfillment, tax, accounting, fraud prevention, support, and legal obligations.

  • Order records may be retained even if an account is closed when required for business or legal reasons.
  • We use reasonable administrative, technical, and organizational safeguards, but no internet service is risk-free.
06

Privacy requests

Customers may contact support to request access, correction, deletion, or review of personal information, subject to identity verification and legal limits.

Privacy requests can be sent to [email protected].