Returns policy

Returns are simple for unused gear in original condition.

Outdoor gear should fit the trip. Our return process is designed for clean inventory records, fast operator review, and clear expectations before customers send anything back.

Window

30 days

Unused eligible items can be reviewed within 30 days of delivery.

Condition

Unused gear

Items must be clean, complete, and in original packaging when possible.

Approval

RMA required

Contact support before shipping a return so we can issue instructions.

01

Return eligibility

Eligible products must be unused, undamaged, and returned with accessories, manuals, tags, and original packaging when available.

  • Return requests must include the order number, item name, and reason for return.
  • Items returned without approval may be delayed or refused.
  • Customers are responsible for packing returns securely.
02

Non-returnable items

Some products cannot be returned through the standard flow because of safety, hygiene, condition, or final-sale restrictions.

  • Used safety items, personal-care goods, consumables, and final-sale products are not eligible.
  • Products damaged by misuse, weather exposure after delivery, or missing parts may be rejected.
  • Gift cards and custom or special-order items may be non-refundable.
03

Refunds

Approved refunds are issued to the original payment method after the returned item is inspected.

  • Original shipping fees may be non-refundable unless the return is due to our error.
  • Payment providers and banks may take additional time to post the refund.
  • If a discount was applied, the refund reflects the actual amount paid for the returned item.
04

Exchanges

During launch operations, exchanges are handled as a return plus a new order. This keeps payment, inventory, and fulfillment records clean.

  • For size or kit changes, start a return and place a new order for the replacement item.
  • Replacement inventory is not reserved until the new order is completed.
05

Damaged or incorrect items

If an item arrives damaged or does not match the order, contact support within five business days of delivery.

  • Include photos of the product, packaging, shipping label, and order number.
  • Do not discard packaging until support confirms the next step.