Delivery policy

Shipping built around North American outdoor trips.

Northbound Gear ships curated outdoor essentials to customers in the United States and Canada. Final delivery options, taxes, and shipping costs are confirmed during checkout before payment.

Processing

1-2 business days

Most in-stock orders move to packing within one to two business days.

Service area

US and Canada

The launch catalog is designed for cross-border North American fulfillment.

Tracking

Sent after packing

Tracking details are emailed when the carrier label is ready.

01

Order processing

Orders are reviewed for payment status, inventory availability, and address quality before fulfillment starts.

  • Orders placed on weekends or holidays begin processing on the next business day.
  • High-demand items may require extra handling time if inventory needs a manual check.
  • If an item becomes unavailable after purchase, support will contact you with a refund or replacement option.
02

Rates and delivery methods

Available methods depend on destination, parcel dimensions, weight, and carrier coverage. Standard and expedited services may appear when available.

  • Free-shipping thresholds are applied automatically in checkout when eligible.
  • Oversized or multi-box orders may ship separately.
  • Delivery estimates are carrier estimates, not guaranteed arrival commitments.
03

Tracking and delivery

When tracking is available, the tracking link is sent to the customer email on the order.

  • Tracking may take several hours to update after the label is created.
  • Customers are responsible for entering a deliverable address and monitoring carrier notices.
  • If a package is marked delivered but cannot be found, contact support within five business days.
04

Restricted items and addresses

The catalog avoids fuel, hazardous goods, weapons, and technical climbing safety equipment. If a future item has restrictions, they will be shown before purchase.

  • PO boxes, remote areas, military addresses, or freight-forwarding addresses may have limited options.
  • Some products may not be available in every US state, Canadian province, or territory.